Growth Award entrant – Zusi

Growth Award entrant – Zusi
Posted on 16.06.23
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Growth Award entrant – Zusi

A Staffordshire communications company is celebrating after increasing its turnover to £1million.

Unified communications specialists Zusi, based in Newcastle-under-Lyme, has ambitious plans for the future including more than doubling its turnover next year and increasing it to five million within the next three.

Zusi is a platinum partner of Vodafone, EE, 02 and Three and looks after clients across the UK.

To help sustain its continued growth plans the company has already recruited an additional four staff during the last year including a new Business Development Manager for the North West. By the end of June a further three people will also have been recruited into the sales team.

The company specialises in transforming communications for SMEs and large corporates.

Founder and Managing Director Richard Gannon said: “My background was in the telecoms industry and using the experience I had I launched Zusi in 2014 to essentially break the mould in the sector.

“I’d seen first-hand how customers got frustrated by their own customers’ experience within the industry – whether that was through poor service or a lack of support. I wanted Zusi to be different.

“Everything we stand for is about putting our customers at the centre of what we do. We work across a variety of sectors including hospitality, construction, healthcare and finance – every client in these sectors needs different levels of support but one thing they all have in common is that when they become clients of ours – they all get the same excellent level of service.

“That I believe is what sets us apart from our competitors and why we’re going from strength to strength.

“We always tailor the solutions we offer to meet our client’s needs and we will continue to do that as we push forward this year.

“I’m delighted that we’ve broken the million pounds mark in our turnover, but I very much want to build on that this year, grow our customer base and create more jobs.

“I’m excited to see what the remainder of the year holds for Zusi and the fantastic team we have here – without them we wouldn’t be achieving the success we have.”

In the last 12 months Zusi has had a number of significant client wins including securing a major contract with Italian company Calpido.

The company has also won a contract with a national hotel chain in a deal worth at least £650,000. Zusi is supplying and fitting the hotel chain’s phone system at 50 sites across the UK.

Richard added: “Excellent customer service, and ensuring every customer has a really positive experience when they work with us, has and always will be at the cornerstone of what we do.

“That is what makes us different and sets us aside from our competitors and that it will help drive our growth going forward.

“Our emphasis is on making sure that the companies we work with have a great customer journey and we have invested heavily to ensure that not only do we continue to gain new customers and contracts but that we retain our existing ones.

“That I believe is what makes Zusi so successful, and something that we are very proud of. I truly believe it is this ethos which will take us forward to the next level.”

Zusi has entered the Growth Award category of the Staffordshire University Business Awards.

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