Kristina Swancott has become such a valuable member of the team at Citizens Advice Staffordshire North and Stoke-on-Trent that her colleagues say she is making an impact on the wider work of the charity as well as within the finance team where her role is based.

The 21-year-old joined the team at CASNS two years ago and balances her professional responsibilities with activities that contribute to staff morale and wellbeing.

Kristina has been nominated in the Apprentice of the Year category of the University of Staffordshire Business Awards.

Emily said: “Kristina is an outstanding young professional who has shown remarkable growth and commitment over the past two years.

“At just 21, she has successfully completed her AAT Level 2 at Newcastle College and is embarking on her AAT Level 3, demonstrating her determination to continually learn and develop her skills.

“Since joining CASNS Kristina has quickly become an invaluable member of the finance team. Her contributions have been instrumental in supporting the charity’s successes, ensuring our services are financially secure so that we can continue to support the most vulnerable people in our community.

“What makes Kristina truly exceptional is that she doesn’t just limit herself to her role alone. She actively gets involved in wider organisational initiatives, always contributing toward us achieving our mission and vision.

“She embodies our values of integrity, commitment and teamwork, bringing positivity and dedication to everything she does. She is a representative on the staff forum for the support services team, ensuring that colleagues’ voices are heard and their needs are fed back to the management team.

“Furthermore she is leading the organisation of our staff Christmas Party, demonstrating her ability to balance professional responsibilities with activities that contribute to staff morale and wellbeing.

“Kristina’s progression in such a short space of time highlights her potential to achieve great things in the future. She is not only excelling in her professional development but also contributing to the wider impact of the charity.

“Her drive, talent, and willingness to go above and beyond make her a role model for other young people starting out in their careers.

“has already achieved so much and has the potential to accomplish even more in the years to come.”